We’re here for you every step of the way

Count on us to provide the resources and responsiveness needed to keep your operations running at peak performance.

Our technical services are designed to enhance your platform experience by solving specific challenges, while our support services ensure you get the right help at the right time to stay on track and achieve your goals.

Technical solutions and support you can trust

Support when you need it

Our live technical support provides clinicians, business leaders, and IT professionals with immediate access to expert assistance and knowledge content across multiple channels, ensuring critical questions are answered without delay. This keeps your operations running smoothly to focus on patient care at all times.

Enhanced platform experiences

Our custom application development and integrations services provide you with access to engineering resources that can help your health system achieve its specific business needs and enhance interoperability. We ensure all solutions maintain the highest standards of security and compliance, seamlessly fitting into your existing workflows.

Dedicated and knowledgeable experts

TeleTracking’s support engineers are platform experts, providing rapid, reliable assistance to keep patient care and operations running smoothly. For enhanced support, we also offer technical account management services, providing tailored advice for your specific technical needs.

Service Solutions

TeleTracking provides extensive technical support and services, allowing your organization to stay focused on patient care without distractions.

SaaS Migrations

TeleTracking’s SaaS Migration Services provide comprehensive technical support for migrating data and users from on-premise Capacity Management Suite® to our cloud-based Operations IQ® platform. This service includes full Operations IQ® enablement, ensuring smooth data transfer, user configuration, and access to the latest cloud features, all managed by TeleTracking’s expert team.

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TeleBot (Chatbot)

Get support anytime, anywhere with our integrated chatbot, TeleBot. Find answers and solutions from our knowledge base and FAQs without the need to call or email. For more complex issues, you can quickly connect with a TeleTracking expert for prompt assistance.