Improving patient throughput, decreasing boarding and automating the patient discharge process
Upstate Overview
Located in Syracuse, New York, Upstate is the only academic medical university in Central New York and serves a 19 county clinical catchment area with a population of more than 140,000. The Upstate University Health System serves 1 .8 million people, often the most seriously ill and injured, and includes Upstate University Hospital (387 licensed beds), Upstate University Hospital at Community Campus (314 licensed beds) and Upstate Golisano Children’s Hospital (71 licensed beds).
Operational Platform: TeleTracking
EMR: Epic
Total Acute Beds: 770+
TeleTracking Partner Since: 2021
Challenge
Upstate University Hospital faced throughput challenges with their patient discharge process and patients remaining in their room post discharge. This increased the length of time emergency and elective admissions had to wait for a bed to become available causing excessive patient boarding in the ED, Pediatric ED, and PACU. Additionally, unit to unit transfers were well above their target goals.
