You Have a Strategy. It Doesn't Reach the Frontline.

My name is Greg, and I am a nurse with TeleTracking.

Before joining TeleTracking, I served as the lead flight nurse for an air and ground transport team. Reaching that role was my end game—I imagined flying around, saving lives, and blasting Highway to the Danger Zone (cue the Top Gun references).

But after a few years, I started to notice something troubling: when I arrived at hospitals, I was often met with, “It took forever for you to get here.”

This was confusing. We were flying at 150 mph in a straight line.

Digging deeper, I realized the delay wasn’t the helicopter. It was everything upstream: the decision to transfer, the time it took to locate a bed, the handoffs between departments. Operational complexity was standing between patients and the care they needed.

That realization changed everything. I began working closely with our outsourced transfer center and discovered the same fragmentation there: nearly 100 protocols across five hospitals, each with its own rules, preferences, and delays.

Over time, we streamlined those workflows, brought the transfer center in-house, and launched a command center. We collapsed 100 entry pathways into 10. We escalated sooner. We responded faster. And more patients got where they needed to go.

That experience is why I’m with TeleTracking. And it’s why I’m proud to be on the team developing Decision IQ.

Most hospitals don’t lack strategy. They lack a way to make it visible and actionable at the frontline. Nurses, case managers, therapy, transport – we’re all making decisions constantly, but rarely with the same priorities or shared understanding.

Decision IQ changes that. It gives throughput leaders the AI-powered tools to forecast capacity bottlenecks and simulate their preferred patient flow strategy. Then it drives that strategy forward by surfacing the right patients to prioritize, pushing that information directly to the unit and ancillary teams. Now, everyone’s swimming in the same direction.

For me, this work has always been about removing the barriers between patients and timely care. Sometimes that meant flying a helicopter. Today, it means building better systems.

Hear More from Greg about Decision IQ. Register for IQ in 22.