Improving Transport Operations at Beacon Health System Memorial Hospital of South Bend, Indiana
Challenge
The centralized patient transport department at Memorial Hospital in South Bend, Indiana, struggled with staffing shortages that caused delays and frustration across departments. The team was frequently overwhelmed by item transport requests, which were often prioritized over patient transports. This led to slower job completion times and strained relationships with internal departments. Focusing on targeted interventions, the transport department worked to improve service levels and restore confidence among their internal teams.
Beacon Health System Overview
Headquartered in South Bend, Indiana, Beacon Health System is a locally owned, not-for-profit health system with medical teams and hospitals caring for neighbors in Indiana and Michigan.
Beacon includes 7 hospitals: Beacon Children’s Hospital, Beacon Granger Hospital, Community Hospital of Bremen, Elkhart General Hospital, Epworth Hospital, Three Rivers Hospital, and Memorial Hospital of South Bend.
Operational Platform: TeleTracking
EMR: Cerner
Total Acute Beds: 388 at Memorial Hospital
TeleTracking Partner Since: 2016
