Improved referral management, reduced avoidable delays, and optimized resource utilization
Carilion Clinic Overview
Carilion Clinic is a not–for–profit health care organization based in Roanoke, Virginia. As a nationally ranked integrated healthcare delivery system with seven hospitals, Carilion Clinic provides quality care close to home for nearly 1 million Virginians through their comprehensive network of hospitals, primary and specialty physician practices, and other complementary services.
Operational Platform: TeleTracking
EMR: EPIC
Referral Engine: WellSky Careport (Formerly NaviHealth)
Total System Acute Beds: 1,041 plus 60 Neonatal ICU Beds
TeleTracking Partner Since: 2004
Challenge
Carilion Clinic wanted to ensure quality and timely transitions for patients in acute care with post-acute care needs. The Care Management department sought to reduce avoidable delays and improve throughput to support efficient Patient Choice processes. Additionally, the Hospital wanted to reduce administrative tasks by using real-time technology and data to return time to care for Social Work and Case Management teams.
