Will Folk, Assistant Director of Nursing, Patient Logistics, at Huntington Hospital [part of Northwell Health] in Huntington, NY, shares how through extensive research he was able to create a patient throughput improvement plan that utilized a pull methodology to improve the RN handoff process―and consequently patient care. 

Pull Methodology

What You’ll Learn in Today’s Episode:

  • With the pull methodology approach, accountability starts at the top and cascades down to all other employees. Ownership is on the receiving unit to “pull” up the patient instead of the patient being “pushed.” This shift in process means all the performance metrics are tied to the receiving units instead of the sending units.

  • In two short months, the hand-off times between nursing units decreased by 30 minutes. Both the sending and receiving units have commented on how much interactions between the two have improved.  

  • Unit performance is shared at a monthly throughput meeting and metrics are also shared with the executive team on a daily basis.

  • Ready-to-Move data points show the time metrics of the patient moving through the process—from physician orders to bed availability, to bed cleans, to bed assignment, to the bed being occupied. Another important benefit of Ready-to-Move is that it mentally prepares the sending area and the sending nurse to have their patient ready—as well as connecting the ability of the bed assignment team and the patient logistics team to align their processes to maximize the effectiveness of the technology.

More about this episode

About the Expert

Will FolkWill Folk

Assistant Director of Nursing, Patient Logistics

Huntington Hospital | Northwell health

Will Folk is the Assistant Director of Nursing, Patient Logistics, at Huntington Hospital in Huntington, NY, a part of Northwell Health.  Northwell Health is New York state’s largest health system.  In this role, he is responsible for managing hospital throughput processes in order to ensure safe and effective patient flow.  Folk holds a Masters of Science in Nursing from Chamberlain University and a Bachelors of Science in Nursing from Stony Brook University.

More information about this resource

Hospital Command Center, Patient Throughput, Client Success
Media Type
Clinician, Administration

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