Real-Time Capacity Management Solutions For Executives
After decades of squeezing inefficiencies out of your institutions, you are being asked to squeeze some more. Fortunately, that is TeleTracking’s primary purpose for being. By taking inefficiencies out of the flow process, our solutions add as much as 20 percent more usable capacity without adding a single bed. But we do much more than that. Since patient movement is the backbone of your physical operations, the data we collect along the way has become a rich source of decision-making information (Custom Reporting Solution™, TransferCenter™) from staffing needs to new market opportunities.
- Reform, Patient Care and the Bottom Line
- Running the business of healthcare
- HAIs: The next “asbestos”
- Technology is no “Silver Bullet”
Reform, Patient Care and the Bottom Line
In 2007, The Advisory Board Company quantified the cost of poor patient flow.
It said a hospital with poorly managed flow will use its staffed beds about 48.5 times per year, In contrast, hospitals managing and optimizing their patient flow efficiently will use their staffed beds approximately 62 times per year.
For an average-sized hospital of 300 beds with an average contribution margin of $3,000 per discharge, that amounts to a $10 million swing.
That’s a major reason why many leading hospitals have turned to automated patient flow from TeleTracking. They recognize that it is a bottom-line decision which goes far beyond easing overcrowding in the emergency department.
By taking inefficiencies out of the flow process, TeleTracking solutions add as much as 20 percent more usable capacity without adding a single bed. That translates to greater contributions to your bottom line. This “virtual” space is extremely cost effective compared to new construction, which can cost up to $2 million per bed and take 3-5 years to complete.
By reducing ambulance diversions, patient elopement, ED and OR holds, automation also helps to generate revenue that otherwise would be lost. TeleTracking’s TransferCenter™ solution helps hospitals build revenue and referral patterns by automating the traffic intake process. It also permits easy maintenance and access to EMTALA records.
Most importantly, automating and optimizing patient flow dramatically improves the likelihood that a patient will get to the right bed within the right time frame for the right care.
Running the business of healthcare
But patient flow optimization and automation does much more than that. It provides door-to-door, actionable business improvement data. Because our solutions record all patient movement throughout an institution, they produce an information pathway which measures productivity in virtually every sector.
Hospitals are also relying on our large databases as a rich source of decision-making information from staffing needs to new market opportunities. With Custom Reporting Solutions™, your business analysts can access 100% of the data, allowing them to do full statistical analysis on the facility based on algorithms that they may create to show key trends. This feature has significant value for proving compliance under new reform guidelines for reimbursement.
Our TransferCenter™ software yields invaluable business planning information by collecting data about service utilization in a hospital’s referral zone.
Once integrated with TeleTracking’s superior TeleTracking Real-Time Locating System (RTLS), this reporting capability will be substantially expanded for even more operating efficiency. Plus, RTLS has been proven to save hundreds of thousands of dollars in unnecessary equipment purchases each year.
HAIs: The next “asbestos”
Another dimension of our solutions can help reduce the human suffering and financial drain on hospitals caused by Hospital-Acquired Infection (HAI). By automatically alerting all who need to know, we’re helping to protect entire groups of employees who were previously overlooked in infection control efforts as well as new patients who might previously have been placed in isolation with an infected patient.
What this may mean in lives is incalculable. But in dollars, at the current infection rate, the average 500-bed hospital may experience 194 unnecessary deaths and $28 million in unnecessary cost annually, which may not be reimbursed under reform laws, which were designed to penalize “excessive” re-admissions for certain conditions, including HAI.
In addition, the typical hospital is the target of seven HAI-related lawsuits per year with an average settlement of $1.5 million, or a total of $10.5 million. That figure seems destined to rise significantly as public infection reporting requirements spread across the U.S. Nearly a third of Americans say they have experienced or know someone that has contracted a hospital acquired infection (ORC Research study 2010). Trial lawyers are calling HAIs “the next asbestos.”
Technology is no “Silver Bullet”
Over two decades of reducing hospital overcrowding, we’ve learned that there is no single way to do it. Each hospital is different, so process change must be customized for each.
This is generally done through our Consulting Division, comprised of nurses with extensive hospital and patient flow experience.
Experience shows technology works best when the human factor is taken into account. So we tap into an organization’s greatest asset — brainpower — in the very first phase of any engagement. A diverse team of employees, guided by TeleTracking Consulting Services, analyzes existing processes in light of the technology available to reduce unneeded steps in the process.
Hospitals are among the last enterprises to adopt workflow measurement systems and assign accountability for operational goals. Those that do have discovered the "hidden" capacity that is already available under their roof.
This will become even more important as health care reforms are phased in, overcrowding worsens and pressure mounts for more efficient delivery which still maintains the quality of care.