Proven Success

Thanks to our unparalleled success and industry expertise, TeleTracking is the leading choice when it comes to automating patient flow and powering intelligent care delivery.

Read about the experiences others have had with our solutions to discover what TeleTracking can do for you.

TeleTracking Clients' Case Studies

Oklahoma University Medical Center

With an outsourced transfer center, OUMC was experiencing significant access issues.

Oklahoma University Medical Center

With an outsourced transfer center, OUMC was experiencing significant access issues.

OUMC recognized that large numbers of patients were being denied due to a lack of connectivity to a dynamic bed management process, different protocols for specialty services, lack of access to the latest call schedules, and a lack of resources to develop contingency plans during times of high utilization.  They knew the focus needed to be on improving the referral process, increasing the number of accepted patients and decreasing the number of denied patients.

Frye Regional Medical Center

Positive outcomes and 100% core measure with the use of TeleTracking.

Frye Regional Medical Center

Positive outcomes and 100% core measure with the use of TeleTracking.

The 355-bed private facility offers the skill and experience of over 300 active physicians representing over 35 specialties, as well as a professional staff of more than 1,700 dedicated to providing quality healthcare services.

Huntsman Cancer Center

Uses Clinical Workflow™ Suite in its infusion center to improve workflows and communications.

Huntsman Cancer Center

Uses Clinical Workflow™ Suite in its infusion center to improve workflows and communications.

Huntsman underwent a major expansion project in 2011 which placed significant distance between Huntsman’s previously adjacent infusion center, pharmacy and patient check-in area. The change created problems in staff communications, workflow efficiency and patient satisfaction.

McLeod Health

House-wide dashboards were implemented as a means for improving patient flow initiatives.

McLeod Health

House-wide dashboards were implemented as a means for improving patient flow initiatives.

McLeod Health, founded in 1906, is a locally owned, not-for-profit institution that employs nearly 650 physicians and more than 1,800 clinicians. In addition to its modern facilities, premier technology and equipment, McLeod is dedicated to improving the health of the communities it serves. McLeod Health is comprised of a large regional medical center, five community hospitals, behavioral health, psychiatric and hospice services, and the regions first fully integrated surgical suite for minimally invasive and outpatient surgeries.

MedStar Georgetown University Hospital

A discharge redesign process improved patient throughput and decreased LOS.

MedStar Georgetown University Hospital

A discharge redesign process improved patient throughput and decreased LOS.

MedStar Georgetown University Hospital is a proud member of MedStar Health, the largest healthcare provider in the Maryland and Washington, D.C. region. Composed of 10 hospitals with 30,000 associates and 6,000 affiliated physicians, MedStar Health cares for more than a half-million patients annually in our hospitals, urgent care and ambulatory care facilities, and physician offices.

Rush University Medical Center

Managing capacity to accommodate incoming patients yields positive results.

Rush University Medical Center

Managing capacity to accommodate incoming patients yields positive results.

Rush University Medical Center, an internationally respected academic medical center in Chicago, has contractual agreements throughout the Midwest to provide care to transferred patients. As part of an expansion program, Rush knew it needed to do a better job of managing capacity in order to accommodate incoming patients from its transfer center. They’ve achieved amazing results since 2011 when they implemented the automated transfer center software by TeleTracking – an additional $53 million to their bottom line in 2014.

Sharp Chula Vista Medical Center

The centralization and reorganization of one hospitals transport department.

Sharp Chula Vista Medical Center

The centralization and reorganization of one hospitals transport department.

The 343-bed Sharp Chula Vista Medical Center, which offers San Diego’s most comprehensive heart program and a wide array of advanced services, centralized its department-based transport program to improve efficiency and service, decreasing dispatch time more than 80 percent.

University of Pittsburgh Medical Center

Enterprise deployment of TeleTracking’s patient flow solutions at 18 campuses.

University of Pittsburgh Medical Center

Enterprise deployment of TeleTracking’s patient flow solutions at 18 campuses.

UPMC is a world-renowned health care provider, insurer and recognized innovator in information technology, and the largest non-governmental employer in Pennsylvania with more than 60,000 employees.

University of Virginia Health System

Standardizing and streamlining the patient transport process.

University of Virginia Health System

Standardizing and streamlining the patient transport process.

The University of Virginia Health System is a nationally ranked academic medical center and Level I Trauma I Center serving a wide geographic region extending beyond Virginia into West Virginia, North Carolina and Maryland. UVA Health System is staffed by 6,000 clinicians and staff and more than 1,000 volunteers.

University of Utah Hospital

TeleTracking Helps University of Utah Hospital Increase Referrals

TeleTracking Helps University of Utah Hospital Increase Referrals

University of Utah Hospital

TeleTracking Helps University of Utah Hospital Increase Referrals

Despite being a major regional trauma referral center for Utah and 7 surrounding states, staff managed bed assignments at the hospital with a typewriter, patient cards and a slotted bed board. The common perception was that it was filled to capacity 24/7. Replacing the center’s existing transfer system with TeleTracking’s TransferCenter™ and centralizing all placement functions within it, gave staff new control over patient bed assignments and visibility of all available bed capacity. The change has instigated a 90% reduction in diversions and $19.7 million in additional annual revenue.

Holmes Regional Medical Center

Championing Operational Efficiency to Achieve Outstanding Results and Save Jobs

Championing Operational Efficiency

Holmes Regional Medical Center

Championing Operational Efficiency to Achieve Outstanding Results and Save Jobs

In light of new quality guidelines established by the Affordable Care Act, Holmes Regional Medical Center decided to oversee operational excellence and find ways to cut operational costs without eliminating jobs. With the help of TeleTracking’s Operations Management platform they worked towards eliminating wasted time and resources – among other results the center saw a 70% reduction in ED wait times, a 30% increase in transfer volume and 80 more beds per day open for new patients.

Children's Healthcare of Atlanta

Automated Patient Flow System Eliminates Diversions of Children in Need of Specialty Care

Hospital efficiency

Children's Healthcare of Atlanta

Automated Patient Flow System Eliminates Diversions of Children in Need of Specialty Care

Despite being one of America’s largest children’s hospitals, CHOA had to divert critical cases to other institutions due to the volume of patients coming in. After employing our automated solutions, CHOA has been able to treat nearly 14,000 additional children since 2008.

The Royal Wolverhampton NHS Trust

World’s First “Real-Time” Hospital Increases Hand Washing Monitoring 1000% in 1 Month

Hand hygiene

The Royal Wolverhampton NHS Trust

World’s First “Real-Time” Hospital Increases Hand Washing Monitoring 1000% in 1 Month

As part of a government-sponsored initiative known as Safe Hands, New Cross Hospital in the UK turned to TeleTracking after an installation with another vendor failed. New Cross Hospital is the first hospital to use Real-Time Locating System (RTLS) technology as the enabling technology to automate all care delivery support processes.

Lakeland Regional Health System

Florida’s Busiest ED Eliminates Overcrowding with Process Redesign and Patient Flow Software

Lakeland

Lakeland Regional Health System

Florida’s Busiest ED Eliminates Overcrowding with Process Redesign and Patient Flow Software

As one of the busiest EDs in Florida, LRHS had a reputation as one to be avoided because of overcrowding. Following a 2-year overhaul, LRHS now sets national standards for emergency care, attracting staff across the country to use it as a learning model.

Carilion Clinic

Centralized Operations Center Maximizes Transfer Operations to Achieve 1000 More Patients Annually

Carilion Clinic

Carilion Clinic

Centralized Operations Center Maximizes Transfer Operations to Achieve 1000 More Patients Annually

With 98% full capacity daily, Carilion Clinic was battling increasing diversions and declining referring physician loyalty. After creating a ‘Mission Control’ center powered by TeleTracking’s automated TransferCenter™ solution, immediate operating synergies became apparent.

UnityPoint Health

Bringing an End to Device Stockpiling with Real-Time Location Tracking

Hospital efficiency

UnityPoint Health

Bringing an End to Device Stockpiling with Real-Time Location Tracking

Already a patient flow client, UnityPoint Health adopted TeleTracking’s Real-Time Locating System (RTLS) – an immediate return on investment and improvement in staff behavior made the decision worthwhile.

Methodist Healthcare System

Transfer Center Drives 300% Volume Increase at San Antonio Healthcare System

Methodist

Methodist Healthcare System

Transfer Center Drives 300% Volume Increase at San Antonio Healthcare System

Communication breakdown, lost business, and disgruntled physicians and families – these were the effectors leadership at Methodist needed to make capacity management the system’s No.1 priority, in order to serve a higher patient volume in its 26-county service area. With TeleTracking solutions on board, results at Methodist have far exceeded expectations. Transfer center volume has more than tripled within 3 months of centralization, transfer acceptance rate is now at 99% and there has been a positive shift in hospital attitude.

Penn Highland Healthcare

Combining Lean Six Sigma with TeleTracking Technology to Dramatically Improve Patient Transfers

Patient satisfaction

Penn Highland Healthcare

Combining Lean Six Sigma with TeleTracking Technology to Dramatically Improve Patient Transfers

With lagging employee morale and lost revenue, Penn Highland revived their outdated patient flow process with TeleTracking’s Transfer Center™ and linked it to Capacity Management Suite™. In just 8 months, they saw an 800% increase in referrals per month and additional boosted revenue of $3.9 million from transfer patients.

University of Colorado Hospital

Technology Aids Swift Emergency Department Response to Mass Shooting in Aurora, CO

Patient flow

University of Colorado Hospital

Technology Aids Swift Emergency Department Response to Mass Shooting in Aurora, CO

In July 2012, at a midnight screening of The Dark Knight Rises, tens of people were shot and wounded by a gunman. 22 shooting victims were rushed to the University of Colorado Hospital. Their highly coordinated treatment of the victims, made possible in part through their innovative use of real-time patient flow technology, meant all 22 that came to the hospital survived.

Sharp HealthCare

Reducing ED Overcrowding with a Centralized Patient Logistics System

Patient satisfaction

Sharp HealthCare

Reducing ED Overcrowding with a Centralized Patient Logistics System

Throughput time lags and ED burden cost Sharp HealthCare millions of dollars in lost revenue. Within 7 months of having TeleTracking on board, they saw significant reductions in bed cleaning time, overall Admit Order-to-Occupy time and an increase in their average patient admissions.

Rapid City Regional Hospital

Feature-Rich TeleTracking Reduces Bed Related Diversion by 100% in 5 Months

Rapid City

Rapid City Regional Hospital

Feature-Rich TeleTracking Reduces Bed Related Diversion by 100% in 5 Months

Rapid City Regional Hospital, a Level 2 trauma and primary stroke care center serving western South Dakota, overcame a patient diversion problem by using TeleTracking capacity management tools. Using their TeleTracking solution to its full potential let them see a reduction in LOS, an increase in bed capacity, and diversions drop from a monthly high of 35 to zero in just 5 months.

Penn Medicine

TeleTracking Addresses the Challenges of Penn Medicine's New Cancer Center

Penn Medicine

Penn Medicine

TeleTracking Addresses the Challenges of Penn Medicine's New Cancer Center

In 2008, Penn Medicine, Pennsylvania, opened a state-of-the-art ambulatory center of which the Abramson Cancer Center occupied 5 floors. The new multidisciplinary center brought together over 100 providers from 5 previously discretely located cancer speciality practices, a chemotherapy suite and a radiation treatment center. Before the opening of the center, management anticipated increased activity and knew that a reliable patient management system was crucial to ensuring effective patient flow and satisfaction.

Regions Hospital

Addressing Patient Flow Issues at Regions Hospital with TeleTracking Technology

Patient experiences

Regions Hospital

Addressing Patient Flow Issues at Regions Hospital with TeleTracking Technology

Patient flow at Regions hospital was impeded by the productivity of the hospital’s 27 transporters, who were drastically underused by other departments. As a result, transporters were prone to returning to the break room, meaning they were rarely in proximity of a new job. Looking at TeleTracking’s dispatching logic, Regions hospital decided to turn the situation around.

Video Testimonials

TeleTracking Case Study - New Cross Hospital

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How Children's Healthcare of Atlanta Cut Bed-Request-to-Assign Times

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Disaster Preparedness at University of Colorado Hospital

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Increasing Capacity at Urban Pediatric Hospital

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How Unity Point Health (Methodist Peoria) Implemented TeleTracking RTLS

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An ED Throughput Hub at Lakeland Regional Health System

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Jason Harber

Using TeleTracking – An Interview with Bill Griffith

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Hospital efficiency

Using TeleTracking – An Interview with Cheryl Etches

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Capacity planning

TeleTracking: Operational Efficiency

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Our Client Reference Program

Share. Grow. Inspire. There is no better spokesperson for TeleTracking than an existing client. Share your TeleTracking experience with your peers and help them benefit from your knowledge.

Rush University Medical Center understands the value of being a customer reference for TeleTracking.It acknowledges that RUMC is a leader in the industry of Bed Management and Transfer Centers; confirms that RUMC is aligned with industry standards and best practices; allows us to learn from and share with our peers innovative processes and practices; and allows us to gain a greater insight of the diversity, depth and compatibility of TeleTracking’s applications with other hospital systems.

Shonda

Shonda W. Morrow,

JDMSRN - Rush University Medical Center, Chicago, IL Director, Nursing Resource Management, Nursing Operations

I enjoy being a reference for TeleTracking. We are proof that if you follow their best practice recommendations you can and will achieve major outcomes and improvements. In 5 months we went from doing just 23% of hospital discharges to 65% and have maintained that level for over a year and a half now. I’m proud to share our transformation and success. Plus, it’s always good to hear how other hospitals are approaching their operations...we never know what else we may learn in return.

Krista

Krista M. Kretman

HealthPartners Regions Hospital, St. Paul, MN, Supervisor Guest Experience – Patient Transport & Switchboard

I know that the experience I have gained by working through the challenges of creating a successful Transfer Center and Patient Flow process in my facility, is best when shared with others – especially those just starting out or looking for solutions to problems. Sharing information might help other transfer centers achieve success and patient flow efficiency earlier. The experience extends the ability to participate in delivering safer care to a greater scope of patients in all of our hospitals. As a client reference, I have also found great value in listening to the processes others are trying — sharing is the key to addressing challenges we all have in common.

Cheryl

Cheryl Stokes, RN, BSN

Children’s Healthcare of Atlanta, Atlanta, GA Director of Patient Intake, Transfer Center and CHOA Transport

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TeleTracking Awards & Recognitions

We are recognized across the industry for our products and services.

Ctsia Award
Pittsburg Business Times Award
RFID Journal Award
Patient Safety Care Award 2014
TeleTracking - BBH Award